IT Service Delivery Manager

We are looking for an experienced IT-Service Delivery Manager, with a good knowledge of data centers and the future cloud. The IT-Service Delivery Manager is responsible for the delivery of the IT operations, system maintenance, incident and problem management as well as user and application support. The IT-Service Delivery Manager acts as a primary contact person for the Business, organizes and manages the team capacity and priorities, and plays a central role in the business continuity. The IT delivery team is composed of two analysts and one dispatcher of incidents.

 

Key responsibilities:

  • People management
    • Act as team leader, manages priorities and workload, set objectives and evaluate
  • Stakeholder Management
    • Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed
    • Responsible for establishing business relationships to enable efficient delivery of ICT services
    • Communicate about IT services within the organization
    • Main internal stakeholders: ExCo Level, Middle Management, Customer Service
    • Main external stakeholders: Contact with our external Customers
  • Continuous improvement
    • Participate actively in maintaining and improving the applications of speos Belgium
    • Ensure a good level of security and performance of the different platforms, databases and applications
    • Measure and report on IT Services
    • Manage capacity and resources in a multi-disciplinary environment
    • Ensure application consistency, change management, incident management, problem management, crisis management, configuration management

 

With this responsibility we are looking for somebody who has a proven experience of 5 to 10 years in a similar role and who is able to work autonomously. However, there are a few other things we would like to emphasize:

  • Since you will be working in a fast-paced environment we hope you are passionate about new opportunities, technology and innovations
  • Let’s say that you are welcome with both a master and a bachelor degree, but if you don’t have this and still have the right experience you are at least as interesting to us as a candidate.
  • Does UNIX, AIX, SQL, DB2, AFP, Windows, Kibana, Jenkins, Docker, Mongo DB, ITIL ring a bell? I sure hope so.
  • In order to coach your team and to manage your stakeholders you should speak French and English. Dutch would be an asset.

 

Why speos?

We  offer a nice package of benefits in addition to a monthly salary, including meal vouchers, company car, hospitalization insurance, group insurance, 20 days’ leave and 6 compensation days, double holiday pay,…

This is what really sets us apart:

  • You end up in a company offering many challenges and innovative projects.
  • The atmosphere, the collegiality and the friendly speos culture are unique. And we will prove it.

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