Service Account Manager

Responsibilities

As Service Account Manager, your role will be to :

• Be the spokesperson for your customer within speos and from speos to your customer.
• Monitor the day-to-day production of the customers in your portfolio and be responsible for all related administrative tasks.
• Ensuring the correct application of contracts (KPIs, SLAs, etc.) and monitoring budgets.
• Reporting to your customers in a clear and analytical manner.
• Understand our customers’ businesses and the solutions offered to them, enabling you to make proposals for improvements in order to achieve your up-selling and/or cross-selling objectives.
• Contribute to the implementation of improvement proposals in consultation with other departments.

Profile

As a Service Account Manager, you will have :

• A bachelor degree or Masters or equivalent through experience and training.
• A first experience in managing service accounts.
• An excellent oral and written communication skills in Dutch and French; knowledge of English is an asset.
• Good knowledge of Microsoft Office.

And you are also

• A good communicator with good listening skills;
• Able to cope with stressful situations
• An administrative jack-of-all-trades who knows how to get on with the job.
• Attracted by IT and you have a commercial orientation
• Autonomous, but also a team player.

Our offer

• A competitive salary package – Your salary comes with extra-legal benefits, such as a company car, profit sharing, group and hospitalization insurance and meal vouchers.
• Lots of autonomy and flexibility for direct impact on the growth of speos.
• A stimulating and evolving role with many challenges, opportunities, and innovative projects.
• A dynamic team in a family company culture!
• A unique atmosphere, collegiality, and conviviality.
• You will join us in a diverse team of highly talented colleagues, where there is room for ideas, initiative and professional development.

Why speos ?

speos is an innovative, leading Belgian company that develops solutions designed to empower companies with optimized and secure administrative and financial processes. We manage all aspects of your outbound document workflow, from document generation to distribution across print and digital channels.

The ultimate goal of speos is to ensure the success of our customers’ administrative and financial processes. This allows them to concentrate all their efforts on their core business.

speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the #1 reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, state-of-the-art technological know-how and proven customer service.