INAMI, the National Institute for Health and Disability Insurance, allows care providers to order their certificate booklets over the Internet. Within that process, speos takes care of the production and dispatch of certificates for physicians. Previously, healthcare providers – such as doctors’ surgeries or nursing homes – purchased their certificate booklets, continuous forms and agreement strips through the Federal Finance Public Service (FOD). Because was not part of the FOD’s core, the government decided in late 2005 to allow INAMI to order, print and distribute the certificates. We’re talking here about 150 million certificates per year, or 750,000 per day, the majority of which are personalized in the doctor’s name.
To make this possible, all medicines were given an electronic account and password. Log-in is also possible using the electronic identity card, which ensures that only accredited providers can order medical testimonials
Once a year, this service is evaluated by a specialized independent company.
Provided via close cooperation with INAMI, this service’s overall satisfaction rate is around 96%. Achieved thanks to our commitment to continuous improvement of processes and the optimization of the system, this testifies to the great satisfaction of the customers, the users of this service.